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Brantford Power

Safety

COVID-19

Important information for our customers about Brantford Power’s response to the COVID-19 pandemic.

Continuing to serve Brantford during the COVID-19 outbreak

The Coronavirus (COVID-19) situation is evolving rapidly and the health and safety of our community and our employees remains our top priority. We are following Health Canada’s recommendations and monitoring updates from the Brant County Health Unit (BCHU).

As an essential service provider in the community, Brantford Power wants to assure its customers and the general public that we are committed to delivering a safe and reliable supply of electricity throughout the COVID-19 pandemic. Our line crews and technicians continue to work on our infrastructure, respond to customer requests and remain ready to assist during power outages and interruptions.

Temporary Fixed Electricity Price from January 1-28, 2021

The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on January 28, 2021. Residential, small business and farm customers on Time-of-Use and Tiered price plans set under the Ontario Energy Board’s Regulated Price Plan will pay that fixed price. The price change will happen automatically. No customer action is required. For more information, visit oeb.ca

We are here for you

Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca

Drop Box Closed

For the health and safety of our customers and our employees, and to help mitigate the spread of COVID-19, Brantford Power’s drop box is closed.

Doing our part to mitigate the spread of COVID-19

As noted above, Brantford Power has closed its drop box. We have also taken measures to implement social distancing among employees as advised by Health Canada.

Please help us keep our team safe and healthy and do not approach Brantford Power employees who are working in the community to keep the lights on.

Thanks for your cooperation and support.