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CEAP Benefit

COVID-19 Energy Assistance Program (CEAP)

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

CEAP funding is limited.  Brantford Power will process applications in the order in which they are received until the funding is depleted. Submitting an application for CEAP to Brantford Power does not guarantee funding.

Eligibility Requirements

Brantford Power residential customers may be eligible for CEAP funding if they meet the following criteria:

  • The customer has an account with Brantford Power. Only the customer who is the account holder can submit an application for CEAP.
  • Customers may qualify if (before March 17) they:
    • did not have any overdue amounts on their electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or
    • Made at least partial payments on amounts overdue prior to March 17, 2020.
  • The customer (after March 17) failed to make complete payment for the electricity charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
    • If the customer made partial payments on their bills (including payments made under an arrears payment agreement for amounts owing after March 17, 2020) they may still qualify for CEAP.
  • The customer, or the customer’s spouse or common-law partner that resides in the same residence qualified for the Canadian Emergency Response Benefit (CERB) or received Unemployment Insurance (EI) at any point after March 17, 2020. The customer is required to confirm that this is the case on their CEAP application form.
  • In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator).  In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

How to apply

Customers can apply for CEAP through Brantford Power beginning on July 13, 2020.  The CEAP Application Form is available on the Brantford Power website. The application can also be emailed or mailed directly to any residential customer that requests it.

Brantford Power will process applications in the order in which they are received.  Applications are considered received only once they are complete. Applications will be processed within 10 business days of receipt.

Brantford Power customers can apply for CEAP by email or by mail.

  • Email
    Customers who successfully email their forms to customerservices@brantfordpower.ca should receive a generic confirmation of receipt, and should keep this email confirmation. If you do not receive an email confirmation of your application submission, please call our office at 519-751-3522. Please note these confirmation emails do not indicate confirmation that an application is complete.
  • Mail
    Customers can also mail their application forms to Brantford Power.  Please consider that mailing time may impact the receipt of your application. Applications can be mailed to: Brantford Power, Box 308, Brantford, ON, N3T 5N8

CEAP funding is limited. Submitting an application for CEAP to Brantford Power does not guarantee funding. For more information or to determine if you are eligible for CEAP, contact us at 519-751-3522 (Monday-Friday, 8:30 a.m. – 4:30 p.m., excluding holidays), email customerservices@brantfordpower.ca or visit oeb.ca/ceap.

How to complete the CEAP application

Please note, in order to ensure that your application is completed properly please follow these instructions.

  • You must include your 8-digit Brantford Power Account number starting with the number 2.  View the bottom portion a sample bill
  • The application must be in the account holder’s name as it appears on the Brantford Power bill. View the bottom portion a sample bill
  • You must include your phone number and email address (if applicable) on the application.
  • The application must be completed in entirety. Your application cannot be processed until it is accurately completed.
  • Submit your application using one of the following methods:

Mail

Customers can also mail their application forms to Brantford Power. Please consider that mailing time may impact the receipt of your application. Applications can be mailed to: Brantford Power, Box 308, Brantford, ON, N3T 5N8

Email

Customers who successfully email their forms to customerservices@brantfordpower.ca should receive a generic confirmation of receipt, and should keep this email confirmation. If you do not receive an email confirmation of your application submission, please call our office at 519-751-3522. Please note these confirmation emails do not indicate confirmation that an application is complete.