Brantford Power Notice of Hearing
Brantford Power Inc. has applied to the Ontario Energy Board to increase our electricity distribution rates. Please review the Ontario Energy Board’s Notice of Hearing to learn more and to find out how you can participate in the Ontario Energy Board’s hearing.
The Ontario Energy Board’s Notice of Hearing and Brantford Power’s application to the Ontario Energy Board are available on Brantford Power’s website and on the Ontario Energy Board’s website at www.oeb.ca/notice.
SCAM ALERT: Customers have reported receiving text messages, emails and phone calls about a hydro credit. This is a SCAM. Do not click on the link or supply any banking information. Also, beware of scammers trying to enter your home to conduct a fake energy audit. Do not let strangers into your home. You can call us directly at 519-751-3522. More Information about COVID-19 Scams.
Customer Choice
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices . If you want to continue paying TOU prices, no action is required. If you want to switch, you need to complete a Customer Choice Election Form found on our Customer Choice page. If you would like to learn more about your pricing options, visit www.oeb.ca/choice.
COVID-19 Energy Assistance Program (CEAP) and COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
Visit our COVID-19 Energy Assistance Program page and our COVID-19 Energy Assistance Program for Small Business page to learn about funding that the Government of Ontario is providing to support customers struggling to pay their energy bills as a result of COVID-19.
Provincial COVID-19 Business Support Grants
Energy rebates are available for Ontario businesses that were affected by COVID-19 modified Stage 2 restrictions and/or the current provincewide shutdown. Find out more and apply.
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca
Read more about our response to COVID-19
