Beware of Scams during COVID-19
Scammers are reported to be active in our area. Brantford Power DOES NOT demand immediate payment, contact you from a 1-800 number or disconnect customers without prior notice. If you receive a suspicious phone call hang up & do not share any information. More Information about COVID-19 Scams.
COVID-19 Energy Assistance Program for Small Business (CEAB-SB) and Registered Charity Customers
The Government of Ontario is making $8 million available to support small businesses and registered charities who are struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one time, on-bill credit to eligible electricity customers to help them catch up on their energy bills and resume regular payments. Eligible small businesses and registered charities can apply starting on August 31, 2020.
COVID-19 Energy Assistance Program (CEAP) for Residential Customers
The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities and unit sub-meter providers, further to rules laid out by the Ontario Energy Board. CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can apply starting applying on July 13, 2020.
COVID-19 Recovery Rate effective June 1, 2020
The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers. Households, farms and small businesses who pay TOU electricity rates will be charged this fixed rate 24 hours a day, seven days a week, for electricity consumed starting on June 1, 2020.
This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca
Read more about our response to COVID-19
