SCAM ALERT: Brantford Power DOES NOT use a 1-800#, demand immediate payment, or disconnect customers without prior notice. If you receive a suspicious phone call hang up & do not share any info. Also beware of someone calling Brantford residents claiming to be from Hydro One. You can call us directly at 519-751-3522. More Information about COVID-19 Scams.
Time-of-Use and Tiered Pricing Resumes on February 23, 2021
As of February 23, 2021, residential and small business customers will resume paying Time-of-Use (TOU) and Tiered pricing at prices set by the Ontario Energy Board (OEB). Since January 1, 2021, customers have been paying a fixed electricity price of 8.5 ¢/kWh regardless of the time of day or the total electricity consumed, as mandated by the Government of Ontario. More information on TOU and Tiered pricing is available on the OEB website at oeb.ca.
Customer Choice
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices . If you want to continue paying TOU prices, no action is required. If you want to switch, you need to complete a Customer Choice Election Form found on our Customer Choice page. If you would like to learn more about your pricing options, visit www.oeb.ca/choice.
Provincial COVID-19 Business Support Grants
Energy rebates are available for Ontario businesses that were affected by COVID-19 modified Stage 2 restrictions and/or the current provincewide shutdown. Find out more and apply.
COVID-19 Energy Assistance Program for Small Business (CEAB-SB) and Registered Charity Customers
The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one time, on-bill credit to eligible electricity customers to help them catch up on their energy bills and resume regular payments.
COVID-19 Energy Assistance Program (CEAP) for Residential Customers
The funding provided by the Government of Ontario for the COVID-19 Energy Assistance Program (CEAP) for Brantford Power residential customers has been depleted. Applications will no longer be accepted and further credits will not be provided.
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca
Read more about our response to COVID-19
