News & Announcements
Brantford Power strives to keep our customers, the media and stakeholders informed. We encourage you to check this page regularly for corporate & program news and community initiatives.
March 20, 2020
Temporary Changes to Time-of-Use Electricity Prices
As of March 24, 2020, households, farms and small businesses on Time-of-Use (TOU) electricity rates will be charged the lowest price (off-peak) 24 hours a day, 7 days a week for 45 days. Residential and small business customers on TOU pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
Walk in Counter Closed at 220 Colborne Street
For the health and safety of our customers and our employees, and to help mitigate the spread of COVID-19, Brantford Power’s walk-in counter at 220 Colborne Street is temporarily closed.
Our website contains information on bill payment options and our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at email@example.com.
Continuing in to serve Brantford during the COVID-91 outbreak
The Coronavirus (COVID-19) situation is evolving rapidly and the health and safety of our community and our employees remains our top priority. We are following Health Canada’s recommendations and monitoring updates from the Brant County Health Unit (BCHU).
As an essential service provider in the community, Brantford Power wants to assure its customers and the general public that it we are committed to delivering a safe and reliable supply of electricity throughout the COVID-19 pandemic. Our line crews and technicians continue to work on our infrastructure, respond to customer requests and remain ready to assist during power outages and interruptions.
Doing our part to mitigate the spread of COVID-19
As noted above, Brantford Power closed its Walk-in Counter at 220 Colborne Street at 11 a.m. on Tuesday, March 17.
We have also taken measures to implement social distancing among employees as advised by Health Canada.
Please help us keep our team safe and healthy and do not approach Brantford Power employees who are working in the community to keep the lights on. Thanks for your cooperation and support.
February 3, 2020
BEWARE OF TELEPHONE SCAMS
Brantford Power wants our customers to be aware of multiple telephone scams targeting homeowners in Brantford.
Our customers have reported receiving fraudulent telephone calls regarding an overdue account. The caller falsely claims to be from Brantford Power.
There have also been reports of scammers calling people and claiming that they need to complete an inspection of equipment in their home (furnace, air conditioning, etc.) to determine efficiency options and possible rebates. The caller also states that they will require a copy of the homeowner’s “hydro bill”.
Unfortunately, sophisticated scams targeting customers are an ongoing concern for utilities across Ontario. Brantford Power provides these reminders and tips to help our customers stay safe protect themselves from possible scams.
REMINDERS AND SAFETY TIPS
- Brantford Power does not contact customers after hours by telephone regarding the status of their account. We provide written notice of any past due accounts.
- Brantford Power will never threaten immediate disconnection for non-payment.
- Brantford Power will not ask you for your account number.
- Do not provide callers or people who come to your door with any personal information, a copy of your Brantford Power bill or details about your account.
- Do not respond to phone calls requesting a call back regarding your account. Instead, call Brantford Power directly at 519-751-3522 to confirm the status of your account.
- Do not let strangers in your home who claim to need to inspect equipment or assess energy efficiency rebates.
- If you feel threatened in any way, contact the Brantford Police Department at
- You can report any suspicious phone calls you receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501 or www.antifraudcentre.ca.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours.
January 6, 2020
PUBLIC AWARENESS OF ELECTRICAL SAFETY SURVEY
Starting on January 8, 2020, UtilityPULSE, an opinion research firm, will be conducting a short Electrical Safety Awareness telephone survey on behalf of Brantford Power. The purpose of the survey is to gauge the level of awareness regarding electrical safety in the Brantford.
Survey respondents will be asked a series of questions dealing with safety topics related to powerlines, green transformer boxes, etc. The survey will take approximately five minutes to complete and will run until March 2020.
If you receive a phone call, please consider participating. Your responses will help us better target our public safety communications to help prevent electrical injuries or fatalities in our community.
Results of the survey will be included on Brantford Power’s Annual Scorecard that will be released in the fall of 2020 and posted on our website.
Customers should note that although UtilityPULSE will request some basic demographic information, they will never ask for a Brantford Power account number, home address, credit card number or banking information. Customers are reminded to always beware of fraudulent calls and never release their account number or financial information to unknown callers.
Further information about the survey can be obtained by contacting Brantford Power’s Customer Care Department at 519-751-3522 or firstname.lastname@example.org.
December 19, 2019
CONDITIONS OF SERVICE – PROPOSED CHANGES
The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers. Brantford Power is proposing to make changes to its Conditions of Service.
We invite customers to review the changes below. If you have comments or questions, please email us by February 29, 2020.
You can also view and comment on the proposed changes in person until February 29, 2020 at our office at 220 Colborne St., Monday to Friday (excluding holidays) from 8:30 a.m. to 4:30 p.m.
A summary of the proposed changes is listed below:
- Various “housekeeping” changes.
- Changes to the dispute/complaint resolution process
- Changes for greater alignment with the distribution system code:
- capital contributions
- reasons for denying a connection
- security deposits for General Service Customers
- Late Payment Charges – Clarification of calculations
- Automatic Payment Plans and Monthly Payment Plans
- Bypass Compensation
- Glossary of Terms
- Unmetered Loads: Brantford Power may confirm consumption of unmetered loads from time to time. It is the responsibility of the customer to report any change in consumption to Brantford Power.