Power Outages

Planned and unplanned power outages and how to report an outage.

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My Account

Go paperless and register now for Brantford Power's e-billing!

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Industry Updates

As of June 1, 2020, the government introduced a COVID-19 Recovery Rate for all time-of-use customers.

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CEAP - The Government of Ontario is providing support for eligible residential customers struggling to pay their energy bills due to COVID-19.

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Beware of Scams during COVID-19
Scammers are reported to be active in our area. Brantford Power DOES NOT demand immediate payment, contact you from a 1-800 number or disconnect customers without prior notice. If you receive a suspicious phone call hang up & do not share any information. More info: https://bit.ly/2Kd5dlF

Covid-19 Energy Assistance Program (CEAP) for Residential Customers
The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities and unit sub-meter providers, further to rules laid out by the Ontario Energy Board.  CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can apply starting applying on July 13, 2020.

Contact us at 519-751-3522 (Monday-Friday, 8:30 a.m. – 4:30 p.m., excluding holidays), email customerservices@brantfordpower.ca or visit oeb.ca/ceap  for further details regarding eligibility and how to apply.

COVID-19 Recovery Rate effective June 1, 2020
The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers. Households, farms and small businesses who pay TOU electricity rates will be charged this fixed rate 24 hours a day, seven days a week, for electricity consumed starting on June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.

Continuing to serve Brantford during the COVID-19 outbreak
The Coronavirus (COVID-19) situation is evolving rapidly and the health and safety of our community and our employees remains our top priority. We are following Health Canada’s recommendations and monitoring updates from the Brant County Health Unit (BCHU).

As an essential service provider in the community, Brantford Power wants to assure its customers and the general public that we are committed to delivering a safe and reliable supply of electricity throughout the COVID-19 pandemic. Our line crews and technicians continue to work on our infrastructure, respond to customer requests and remain ready to assist during power outages and interruptions.

We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca

Read more about our response to COVID-19