As of March 24, households, farms and small businesses on TOU rates will be charged off-peak prices 24/7 for 245 days.
Temporary Changes to Time-of-Use Electricity Prices
As of March 24, 2020, households, farms and small businesses on Time-of-Use (TOU) electricity rates will be charged the lowest price (off-peak) 24 hours a day, 7 days a week for 45 days. Residential and small business customers on TOU pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.
Winter disconnection ban extended until July 31, 2020
Brantford Power understands that COVID-19 may have a negative financial impact on our customers. To help ease the financial burden caused by COVID-19, Brantford Power is extending the ban on disconnection for non-payment for all residential and small business (General Service less than 50 KW) customers until July 31, 2020. This means that service to these customers will not be disconnected due to non-payment. Brantford Power is implementing these changes in accordance with our regulator, the Ontario Energy Board.
Our Customer Care call centre remains open and customers can contact us at 519-751-3522 to discuss concerns regarding bill payments and for assistance with flexible payment arrangements. If you require financial assistance, you can also visit ontarioelectricitysupport.ca or call 1-855-831-8151 to learn if you are eligible for this provincial program.
Walk-in Counter and Drop Box Closed
For the health and safety of our customers and our employees, and to help mitigate the spread of COVID-19, Brantford Power’s walk-in counter and drop box at 220 Colborne Street are closed.
Our website contains information on bill payment options and our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at firstname.lastname@example.org
Continuing in to serve Brantford during the COVID-91 outbreak
The Coronavirus (COVID-19) situation is evolving rapidly and the health and safety of our community and our employees remains our top priority. We are following Health Canada’s recommendations and monitoring updates from the Brant County Health Unit (BCHU).
As an essential service provider in the community, Brantford Power wants to assure its customers and the general public that it we are committed to delivering a safe and reliable supply of electricity throughout the COVID-19 pandemic. Our line crews and technicians continue to work on our infrastructure, respond to customer requests and remain ready to assist during power outages and interruptions.
Doing our part to mitigate the spread of COVID-19
As noted above, Brantford Power closed its Walk-in Counter at 220 Colborne Street at 11 a.m. on Tuesday, March 17.
We have also taken measures to implement social distancing among employees as advised by Health Canada.
Please help us keep our team safe and healthy and do not approach Brantford Power employees who are working in the community to keep the lights on.
Thanks for your cooperation and support.