Power Outages

Planned and unplanned power outages and how to report an outage.

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My Account

Go paperless and register now for Brantford Power's e-billing!

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Industry Updates

As of March 24, households, farms and small businesses on TOU rates will be charged off-peak prices 24/7 until  May 31, 2020.

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Our walk-in  counter and drop box at 220 Colborne St. are closed for the safety of our customers and employees.

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COVID-19 emergency rate relief extended until May 31, 2020
The Government of Ontario is extending temporary emergency relief to support Ontarians impacted by the COVID-19 outbreak. Households, farms and small businesses who pay time-of-use electricity rates will continue to be charged off-peak rates 24 hours a day, seven days a week until May 31, 2020.

Continuing to serve Brantford during the COVID-19 outbreak
The Coronavirus (COVID-19) situation is evolving rapidly and the health and safety of our community and our employees remains our top priority. We are following Health Canada’s recommendations and monitoring updates from the Brant County Health Unit (BCHU).

As an essential service provider in the community, Brantford Power wants to assure its customers and the general public that we are committed to delivering a safe and reliable supply of electricity throughout the COVID-19 pandemic. Our line crews and technicians continue to work on our infrastructure, respond to customer requests and remain ready to assist during power outages and interruptions.

We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca

Read more about our response to COVID-19